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FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed.  Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.  Once your order has been shipped, you will receive a tracking number to your order.  You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment.  If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: For domestic orders in Canada, it will normally take 5-10 business days.  For International orders, please allow up to 4 weeks.

Q: Do you ship internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shipping experience with us.

Q: How do I order on your website?

A: Simply find the product you'd want and click the "Add To Cart" button.  Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Piyopiyo provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately!  We do all we can to ensure your best shopping experience.  You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the products.  Simply visit our refund policy page for complete details.  If you have any additional questions that has not been addressed in our FAQ.  Please contact us at info@piyopiyo.ca and we will get back to you as soon as possible